The biggest asset for a company is its employees and we are always in search for the best talent. Ethics and Integrity is the cornerstone of our employee pool.

We understand that Learning and Development is important to keep you updated and skilful. For this, we organize classroom as well as On the Job Training sessions for our employees. Our training helps you multi-task and become more productive.

With active career management support to our people, we ensure that you are always productively engaged in your growth.

Current Openings

Job Description
Profile: Trainer
Location: Gurgaon
Experience: 2-5 Years
Key Responsibilities
Summary
  • Objective of this position is to deliver training sessions for telesales process with specific goals of improving process knowledge, quality standard, productivity and performance.
Job Responsibilities
  • Conducting New hire trainings on process, product and system (CRM tool) for Telesales process
  • Conducting Soft skills sessions
  • Preparing Training content (Modules, scripts, communication material etc.)
  • Conduct Training Need Analysis and conduct refresher trainings as required by the Telesales team
  • Work closely with Ops and Quality team design action plans to plug areas of opportunity
  • Responsible for defined training throughput
  • Maintaining training reports & MIS
  • Continuous review & improvement of the Training Content
  • Attending call calibration sessions and providing inputs for process improvements
  • Conducting dip checks to assess knowledge level and conducting skill knowledge tests
  • Nunc tincidunt augue in enim sollicitudin feugiat.
Desired Profile
  • Must be a graduate
  • Fluent English & Hindi both spoken and written
  • At least 24 months of relevant experience overall and one year experience in role of sales trainer
  • Knowledge of MS Office
  • Communication, articulation and facilitation skills
Who should join?
  • Approachable & Pleasant
  • Analytical thinking
  • Can build and sustain conversations
  • Open to give and receive feedback
  • Ability to effectively prioritize and execute tasks
  • Inclusive
  • Is lively, enthusiastic and original
  • Ability to deliver on time
  • Flexibility
  • Good listener